Shipping policy

Shipping Policy

Last Updated: [DATE]

At Aurevia, we aim to make every order experience simple, transparent, and reliable. This Shipping Policy explains how we process, ship, and track orders placed through our store.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing includes order verification, preparation, quality checks, and handing the package over to the appropriate fulfillment or shipping partner.

Orders are generally not processed or shipped on weekends or public holidays. Processing times may occasionally take longer during peak shopping periods, holidays, promotions, or other circumstances affecting fulfillment operations.

Once your order has shipped, you will receive tracking information when it becomes available.

2. Shipping Times

Our estimated delivery times are as follows:

Region	Estimated Delivery Time
United States	7–15 business days
United Kingdom	7–15 business days
Canada	7–15 business days
Australia	7–15 business days
Europe	7–15 business days
Other International Destinations	7–15 business days

Shipping times are estimates only and are not guaranteed unless explicitly stated otherwise.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, local delivery services, weather conditions, holidays, remote locations, and other circumstances outside our reasonable control.

The estimated shipping period generally begins after the order has been processed and shipped, not when the order is placed.

3. Shipping Costs

Shipping costs: [FREE / FLAT RATE / CALCULATED AT CHECKOUT]

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

If free shipping is offered on an order, this applies only to the shipping service specified by Aurevia and does not necessarily include customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

4. Order Tracking

Tracking is available for eligible orders.

Once your order has been shipped and tracking information is available, we will provide the tracking details to you through the contact information provided during checkout.

Please note that tracking information may take some time to become active after the package has been handed to the shipping carrier.

If your tracking information has not updated for several days, this does not necessarily mean that your package has stopped moving. International shipments may sometimes experience periods without tracking updates while they are being transported or processed through customs.

5. International Shipping

Aurevia ships internationally to eligible destinations.

Orders may be fulfilled and shipped from [COUNTRY / MULTIPLE COUNTRIES] or from different fulfillment centers or suppliers, depending on product availability and fulfillment arrangements.

Because international orders may pass through multiple transportation and customs processes, delivery times can vary between destinations.

Customers are responsible for providing complete and accurate shipping information at checkout.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities.

These charges, where applicable, are generally the responsibility of the customer unless otherwise stated at checkout or on the product/order information.

Aurevia does not control the amount, timing, or application of customs charges imposed by the destination country.

Customs authorities may also hold or inspect packages, which can affect delivery times.

If you are unsure whether additional import charges may apply to your order, we recommend checking with your local customs authority before placing your order.

7. Shipping Delays

While we work with our fulfillment and shipping partners to provide a smooth delivery experience, shipping delays can occasionally occur.

Possible causes include:

Customs inspections or clearance delays
Carrier delays
Severe weather
Public holidays
Peak shopping periods
Transportation disruptions
Remote or difficult-to-access delivery locations
Incorrect or incomplete address information
Unforeseen events affecting international transportation

The delivery times provided by Aurevia are estimated timeframes and are not guaranteed delivery dates.

If your order is delayed, please allow additional time for the package to arrive and continue checking the tracking information.

If you believe your package is significantly delayed or may be lost, please contact us at [simmytrend1@gmail.com] with your order number.

8. Lost or Missing Packages

If your order has not arrived after the estimated delivery window, please first check the tracking information for the latest available update.

If the package still has not arrived, contact us at [simmytrend1@gmail.com] and include your order number and any relevant tracking information.

We will review the available shipment information and, where appropriate, work with the relevant fulfillment or shipping partner to determine the status of the package.

Resolution options may depend on the shipment status, carrier investigation, destination country, and applicable circumstances.

9. Package Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location and any designated safe places.
Check with household members, neighbors, building management, or reception where applicable.
Review the tracking information for additional delivery details.
Contact the shipping carrier if appropriate.
If the package still cannot be located, contact Aurevia at [simmytrend1@gmail.com] with your order number.

We will review the available delivery information and assist where reasonably possible.

10. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible at [simmytrend1@gmail.com].

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Clear photographs of the packaging, if available
Any relevant tracking information

Photographs may help us assess the condition of the shipment and determine the appropriate next steps.

Please retain the damaged product and packaging until the issue has been reviewed, as they may be relevant to a carrier or fulfillment investigation.

11. Incorrect Shipping Address

Customers are responsible for providing accurate, complete, and up-to-date shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at [simmytrend1@gmail.com].

We will make reasonable efforts to accommodate address changes before the order has been fulfilled or shipped, but changes cannot be guaranteed.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned, undeliverable, or otherwise affected because of an incorrect or incomplete address provided by the customer, additional shipping costs or other charges may apply before a replacement shipment can be arranged, where applicable.

12. Refused or Undeliverable Packages

If a package is refused, rejected, or returned because it cannot be delivered due to an incorrect address, failure to complete required customs procedures, refusal to pay applicable charges, or another customer-related reason, please contact us at [simmytrend1@gmail.com].

If the package is returned to the sender or fulfillment partner, any available resolution will depend on the circumstances and the condition of the returned shipment.

Additional shipping or handling costs may apply if a replacement shipment is requested.

13. Multiple Packages / Split Shipments

Some orders containing multiple products may arrive in separate packages.

This may happen because products are stored at different fulfillment centers, supplied by different suppliers, or shipped separately based on product availability and logistics.

You may therefore receive multiple tracking numbers and deliveries for a single order.

Receiving one package before another does not necessarily mean that an item is missing from your order.

14. Shipping Restrictions

Certain products or destinations may have shipping restrictions due to carrier requirements, customs regulations, local restrictions, product characteristics, or other logistical limitations.

If Aurevia is unable to ship an order to a particular destination, we may contact you regarding the available options.

We do not guarantee that every product will be available for delivery to every country or location.

15. Order Changes & Cancellations

If you need to change your shipping address or request an order cancellation, please contact us as soon as possible at [simmytrend1@gmail.com].

We will make reasonable efforts to accommodate requests received before fulfillment or shipment, but changes or cancellations cannot be guaranteed once processing has begun.

Once an order has been fulfilled or shipped, it may no longer be possible to cancel or modify the order.

Any refund, cancellation, return, or replacement request will also be subject to the applicable terms of our other store policies.

16. Contact Us

If you have questions or concerns about your shipment, please contact our customer support team:

Email: [simmytrend1@gmail.com]

When contacting us about a shipping issue, please include your order number and, where relevant, your tracking number and a brief description of the issue.

We will do our best to review your request and provide appropriate assistance.

Thank you for choosing Aurevia. We appreciate your trust and are committed to providing a clear and reliable shopping experience from checkout to delivery.